What people told us - (CQC inspection Report January 2014)
Patients we spoke with told us staff treated them with respect and dignity and that their privacy was always persevered. People that we spoke with made positive comments about how they had been met and greeted by polite and attentive staff. Some comments included "All the staff treat me with respect", "They (Staff) are always very polite and explain everything properly" and "The staff are friendly and courteous."
Patients were satisfied with the care and treatment they had received from their GP and from the nursing team. One patient told us "I have been using the Herschel Medical Centre for a long time, earlier getting an appointment was difficult but now it's much better. They have tried different ways to improve this over the years." Another patient told us "I have not had many issues with getting an appointment…the booking in advance arrangement is very good."
Patients told us they felt safe when attending the surgery and they were confident in the conduct of the GPs and nurses working at the surgery. One patient told us "I feel very safe at the surgery, no concerns there." Another patient said "I have never been concerned about my safety when visiting the practice."
Friends and Family Test